Yes, all the items in our webshop are 100% authentic pre-owned designer products. We thoroughly inspect and verify the authenticity of each item before listing it for sale.

As pre-owned items, some products may show minor signs of wear. We strive to provide detailed descriptions and high-quality photographs to help you understand the condition of each product. If you have further questions, feel free to contact us.

You can place an order by browsing our webshop, selecting the item(s) you want, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

We accept various secure payment methods, including:

• Credit and debit cards (Visa, Mastercard, etc.)
• PayPal
• Other secure online payment options as displayed at checkout

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on your location and chosen shipping method. You can find more details during checkout.

Shipping times depend on your location and the shipping option selected. We aim to dispatch orders within 1-3 business days. Estimated delivery times will be provided at checkout.

Yes, you can return your purchase within 14 days of receiving it. Please send an email to info@preownedcollective.com with the subject line “Return” and include your order number. Products must be returned in their original condition. Note that return shipping costs are your responsibility unless the item is defective or not as described.

If you receive a damaged or incorrect item, please contact us immediately at info@preownedcollective.com. Include your order number and photos of the issue. We will resolve the matter promptly.

Yes, we offer gift cards in various denominations. They can be purchased directly from our webshop and used for any items available on our website.

We are committed to protecting your personal data and comply with the GDPR. For more details, please refer to our Privacy Policy.

You can reach our customer service team via:

• Email: info@preownedcollective.com

We aim to respond to all inquiries within 1-2 business days.

We currently do not offer item reservations. However, you can check back frequently as our inventory is regularly updated with unique pre-owned pieces.

We occasionally run promotions or discounts. Subscribe to our newsletter or follow us on social media to stay updated on special offers.

Yes, we offer a consignment and buying service. If you have luxury pre-owned designer items you wish to sell, please contact us at info@preownedcollective.com for more details. We will guide you through the process and provide further information on terms and conditions.