Privacy Policy

Pre-Owned Collective (“we,” “us,” or “our”) is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This Privacy Policy outlines how we collect, use, store, and protect your information.

1. Data Controller

1.1 Pre-Owned Collective is the data controller responsible for processing your personal data. For inquiries, please contact us at:

Email: info@preownedcollective.com
Address: Waterstraat 10, 6017AJ Thorn, Netherlands

2. Personal Data We Collect

2.1 We collect the following types of personal data when you use our webshop:

• Contact Information: Name, email address, phone number, and shipping/billing addresses.
• Payment Information: Payment details processed securely through third-party payment providers.
• Order Information: Details of the products you purchase and transaction history.
• Website Usage Data: IP address, browser type, device information, and browsing behavior on our website.

3. How We Use Your Data

3.1 We process your personal data for the following purposes:

• To fulfill and manage your orders, including shipping and returns.
• To process payments securely.
• To provide customer support and respond to inquiries.
• To send updates about your orders and promotional offers, if you have opted in.
• To improve our website, services, and user experience.
• To comply with legal obligations.

4. Legal Basis for Processing

4.1 We rely on the following legal grounds for processing your personal data:

• Contractual Necessity: To fulfill our obligations under the sales contract.
• Consent: For sending promotional emails, where you have provided explicit consent.
• Legal Obligations: To comply with tax, accounting, and other legal requirements.
• Legitimate Interests: To improve our services and prevent fraud.

5. Data Sharing and Disclosure

5.1 We may share your personal data with:

• Third-party service providers, such as payment processors and shipping companies, to facilitate transactions and deliveries.
• Legal authorities or regulatory bodies, if required by law.
• IT and analytics providers to improve website functionality and user experience.

5.2 We do not sell, rent, or trade your personal data to third parties.

6. Data Retention

6.1 We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal, tax, and accounting requirements.

6.2 When your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

7.1 Under the GDPR, you have the following rights regarding your personal data:

• The right to access your data and obtain a copy.
• The right to correct inaccurate or incomplete data.
• The right to delete your data (“right to be forgotten”), subject to legal obligations.
• The right to restrict processing of your data.
• The right to data portability.
• The right to withdraw consent at any time for processing based on consent.
• The right to lodge a complaint with a supervisory authority.

7.2 To exercise your rights, please contact us using the contact details provided in Section 1.

8. Data Security

8.1 We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

8.2 However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Cookies and Tracking

9.1 Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. For more information, please refer to our Cookie Policy.

10. Updates to This Privacy Policy

10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

10.2 We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

11.1 If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@preownedcollective.com
Address: Waterstraat 10, 6017AJ Thorn

This Privacy Policy was last updated on 01-03-2025.